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At Alphabet Art we aim to make your shopping experience as easy as possible. If you cannot find the answer to your question here then please contact us.
Q. Are my payments processed securely?
A. Yes, payments via the Alpahbet Art website are processed by a 3rd party company called Protx. Alphabet Art do not receive and cannot obtain your card details.
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Q. How long does delivery take?
A. Standard delivery for personalised gifts is 14 days and 7 days for all non personalised items.
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Q. What are the postage charges?
A. All prices shown on our web site exclude postage and packaging. Our postage and package charges are dependant on total order values as follows:
£0.00 - £19.00 order value P&P = £2.99
£19.01 - £ 99.00 order value P&P = £4.99
£99.01 and over order value P&P = Free of Charge
Overseas P&P
P&P for overseas £15.00 max weight allowed 2 Kg please call or email to confirm goods required come within this limit.
Personalised framed pictures are not available for overseas.
Overseas Postage: Please contact us for assistance before ordering.
UK Charges are automatically calculated at the checkout.
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Q. I cannot see the larger or more images when I click on the link.
A. Our larger and more images are viewed via a pop up. You need to make sure that your browser allows pop ups and that they are not blocked. See Site Help section below for more hints.
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Q. How do I make a complaint.
A. Our customers satisfaction is of top priority to Alphabet Art and we welcome comments both good and bad. You can contact us by phone, email or post. Click here to be relocated to the Contact Us page.
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Q. How do I cancel or return an item I have ordered?
A. If you wish to cancel your order:
(a) you can notify us by email to alphabetart@tiscali.co.uk before we have dispatched the goods to you; or
(b) where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
4.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
4.3 Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4.4 The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
~ in the event that the product has been used
~ in the event that the product has been opened
~ to any products that we have made or customised specifically for you (eg all personalised products)
Our terms and conditions can be read in full by clicking here.
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Q. How do you use the information I give you over your web site?
A. You can review the full Alphabet Art Privacy Policy by clicking here.
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Site Help
If you experience any problems using this site then please email us with the details of the error and we will do our best to sort them out as soon as possible.
If you experience any problems opening a page or image then please hold down the "control" key when you click the link or image. Please also see the following information.
This site has been created for and is best viewed and used using one of the following latest browsers.
- Mozilla Firefox
- Netscape
- Internet Explorer
In some cases your browser settings or security settings may not enable you to view our site properly. To avoid this please enable pop ups and accept cookies form our site. Please read our Privacy Policy if you want to know more about how we use your information.
By updating to the latest browser version you should erradicate most problems. However if when you click in larger images or more images and they are not being shown then please hold down the control key when you click for the image link and they should now be shown. This should also work if a link to a page doe not work properly.
Please also ensure that your font size within your settings is on "
